Shipping & Returns

We as a company strive to try and give the best service when purchasing with us. We try to have all orders out to the courier each day before 3pm (Monday-Friday) but during busy times please allow an extra 1-2 days. If there is a problem with the order/item we will be in contact to explain the matter. If an order is made at the weekend the next available dispatch day will be Monday if purchased after 12pm Saturday.

 

Dispatch:

We aim to dispatch all orders within 24 hours of purchasing (Mon-Fri) Saturday (until 12pm).

If we cannot dispatch your order within 24-48 hours, we will be in contact to explain the details and offer a full refund if this is unsuitable.

Delivery

Postage to the anywhere in the UK is now a flat rate service – usually 1-3 working days after dispatch

Royal Mail CRL 24: Tracked (at our discretion) & Signed for service, this service usually takes 1-3 working days after dispatch to be delivered.

Once the order has been dispatched you will receive your dispatch/order completion email to let you know your item has left us and is on its way.

If you require any other specific types of delivery, please get in contact and we will try our best to arrange this.

International Delivery

Postage to an international country is a Tracked and Signed service using RoyalMail International postage.

We do offer international delivery to any country for a flat rate of £14.95, The order will be signed and tracked, if you require any information regarding the whereabouts of your order please get in touch. If the country that you wish to purchase from isn’t available to select from – please get in touch so we can work out a price.

Please allow from 5-7 working days for the item to arrive.

In certain circumstances using international post, wellingtons may have to be separated and sent individually if they exceed the weight for standard international post.

Import Tax/Duties:

Due to new taxes/duties for importing products into Ireland and other EU countries please note that you could be asked to pay import costs for such items upon arrival into the country where the item has been shipped to. We don’t have any matter in this and the is claimed by the Courier company which has imported your order.

International postage enquiries:

Please email the address below and a member of our team will be happy to help.

sales@edinburghoutdoorwear.com

Returns & Exchanges

When receiving your item, inside the parcel will be a “Returns Form” if you decide you wish to return an item for an exchange, please fill in this form with as much of the information asked as you can, making sure the correct details for the size/style you wish to have returned back to you.

Returned/Unwanted items must have the original packaging if received in and must have all labels and tags. The item must be unworn, unwashed and not altered in any way – If we suspect any of these have happened to the item,  We won’t accept it and it will be returned to you.

Non-Faulty Goods

If you receive goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, subject to the following conditions:

  • The item(s) is in good condition i.e. as it was when it was delivered to you.
  • It is within 28 days of purchasing the item(s).
  • The goods are not made to the consumer’s specification or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • You pay the return delivery charges.
  • Goods are returned as soon as possible in order that your credit can be actioned promptly.
  • Goods are returned in a re-saleable condition and in their original packaging with all labelling, if the item returns with any damages and have been worn we will deem the refund unworthy and it will be returned to you.

Faulty Goods

Faulty Goods can only be returned if the product suffers a manufactural fault.

If the item suffers a manufacturing fault, we may request the item returned and sent away to be tested.

Refunds

Full refunds will be made directly to the Credit/Debit card or Paypal account which was used to pay for them, we can’t alter different card methods.

We do not refund the cost of postage when you return an item, a customers return will only be refunded if we have made an error and sent the wrong item originally and not what was originally wanted. This is to cover the cost the customer has paid out in returning the item due to our mistake.

Most Refunds are processed very shortly after arriving with us, Please allow up to 10 working days during busy periods for a one to be processed.

When receiving your item, inside the parcel will be a “Returns Form” if you decide you wish to return an item for a refund , please fill in this form with as much of the information asked as you can, this will speed up the process of the refund.

Returns Address;

Edinburgh Outdoor Wear

51 Thirlfield Wynd

Kirkton

Livingston

EH54 7ER

SCOTLAND

If you have any questions or require assistance with your order, please do not hesitate to contact us directly.
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