Shipping & Returns

We as a company strive to try and give the best service when purchasing with us. We try to have all orders out to the courier each day before 2pm (monday-friday) but during busy times please allow an extra 1-2 days, if an order is made at the weekend the next available dispatch day will be monday.

 

Delivery

Delivery costs are dependent on the total weight of your order. Your shipping cost will be calculated in your basket before checkout.

The exact means of delivery will be at our discretion. Within the UK we will normally use Royal Mail First Class post for shipments up to 2Kg in weight and Parcel Force for shipments over 2Kg. For delivery to countries outside UK we will normally Airmail Small Packets for shipments up to 2Kg in weight and International Standard or Scheduled post for shipments over 2Kg.

You will receive an email informing you when the order has been dispatched.
We cannot be held responsible for any delays in delivery.
Please note that you may be required to sign for delivery.

International Delivery

We do offer international delivery. Due to fluctuations in international delivery costs, we will need to supply you with an individual quote for any deliveries outside the UK and Ireland.

Please contact us for further details before you submit your order online.

International postage enquiries:

Please email the address below and a member of our team will be happy to help.

sales@edinburghoutdoorwear.com

Dispatch

We aim to dispatch all order within 2 working days of your order and payment being received. If the item is not in stock and we cannot dispatch it within 7 working days, we will offer a full refund or be in contact to explain details of its arrival.

 

Returns

 

Non-Faulty Goods

If you receive goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, subject to the following conditions:

  • The item(s) is in good condition i.e. as it was when it was delivered to you.
  • It is within 28 days of purchasing the item(s).
  • The goods are not made to the consumer’s specification or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • You pay the return delivery charges.
  • Goods are returned as soon as possible in order that your credit can be actioned promptly.
  • Goods are returned in a re-saleable condition and in their original packaging with all labelling, if the item returns with any damages and have been worn we will deem the refund unworthy and it will be returned to you.

Faulty Goods

Faulty Goods can only be returned if the product suffers a manufactural fault.

Refunds

Full refunds will be made directly to the Credit / Debit card or Paypal account which was used to pay for them. We don’t refund postage if the item has been sent to you prior to the items return.

 

Returns Address;

Edinburgh Outdoor Wear

51 Thirlfield Wynd

Kirkton

Livingston

EH54 7ER

SCOTLAND

If you have any questions or require assistance with your order, please do not hesitate to contact us directly.
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