Frequently Asked Questions

If you have a question, please have a read through our FAQ section - it may already have been answered. If you're still not sure about something, please feel free to contact us.

Q. Where do you deliver to?

We deliver to all parts of the UK (including Northern Ireland, Highland and Islands), as well as the Republic of Ireland. If you live in the UK or Ireland we offer standard delivery costs that will be added to your order at the checkout. We can offer international delivery as well on an individual basis.

Q. Do you offer international delivery?

Yes, we deliver around the world. Due to fluctuations in international delivery costs, we will need to supply you with an individual quote for any deliveries outside the UK and Ireland. Please contact us for further details.

Q. How long does delivery take?

We aim to dispatch all orders within 2 working days of your order and payment being received. Within the UK, we use Royal Mail First Class post for most shipments, meaning that your order should normally be with you in a few working days from payment. For more information on delivery, please visit our Delivery & Returns page.

Q. What is your returns policy?

If you wish to return an item, please email sales@edinburghoutdoorwear.com and we will issue you with an address to return your package to. You are responsible for return postage costs and ensuring delivery of any returned goods. We will then issue a full refund, with payment made to the PayPal account or Credit or Debit card used to pay for the item. Goods must be returned in stock condition (i.e. in the same condition as it was delivered to you), unworn, unwashed with all labels and tags attached. Items will not be accepted if they are returned in any other condition unless they are faulty. Full details of our returns policy can be found on our Delivery & Returns page.

Q. How do I pay for my order?

You can pay for you order at the checkout by debit/credit card or through PayPal. If you want to pay directly by card, we use a secure 3rd party for processing credit and debit card payments. No debit or credit card data is stored on this website. Otherwise you can also use PayPal, which is entirely secure and easy to use. You do not need a PayPal account to purchase using PayPal.

Q. Which shows and events do you attend?

We have stalls at numerous events throughout the year, including agricultural shows, game fairs and country events across the UK, Ireland and Europe. For the most up to date list of events we are attending, view our Shows & Events page. We hope to see you at one of these events soon!