Privacy Policy

What is this Privacy Policy for?

Edinburgh Outdoor Clothing Company is committed to preserving the privacy of all visitors to our website at Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.


Information that we collect from you

When you visit, register or order products on you will be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website (through the use of cookies) as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


Use of your Information

Your information enables us to provide you with access to all parts of our website and to supply the goods or services you have requested. It also enables us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.

We use Google Analytics data to make sure that the website is meeting the needs of users and to also make improvements to user experience. Google Analytics does not collect or store any data that could be used to personally identify you.

Google Analytics stores information about:

  • the pages visited on our website
  • how long visitors spend on each page of our website
  • how visitors get to our website
  • what visitors click on while they are visiting the website


Disclosure of your Information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Third parties we do business with are within the European Union. Those parties process information, fulfil and deliver orders and process credit card payments on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will NOT include information that can be used to identify you.

We will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.



Cookies are small amounts of information which we may store on your computer. Cookies are used on this shopping site and will be issued to your computer when you log on to Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site such as placing orders.


Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


Access and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.



All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

If you have any questions or require assistance with your order, please do not hesitate to contact us directly.
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